Canceling your order.
We require 72 hours notice for All changes. No changes to size, flavor or decoration can be made after this time. We are always happy to add cupcakes to orders in the event that you need to serve more guests. Leftover cake can be frozen for another day in the event you have ordered too much for your guest count.
25% NON-REFUNDABLE DEPOSIT REQUIRED FOR ALL SPECIAL ORDERS
Deposit refunds will not be made for cancellations of any kind, nor credit.
LAST MINUTE ORDERS
Last minute orders (within 1 week from pickup date) are Final when placed & can not be changed.
CANCELLATIONS / MISSED PICK UPS
We required 1 week notice to cancel an order. The non-refundable deposit will be deducted of your deposit. In the event of Missed or Forgotten Pickups, we make every attempt to contact you before we close. Your order will be available for pickup until the following business day, but you are responsible for the remaining balance in the event of a no-show. Deposits will not be refunded.
We promise to do our best to provide the best tasting & best looking cakes items around. Custom orders are created with love by our talented staff just for you. Please keep in mine that no two pieces of art made by people are ever exactly alike!
Once an item has been picked up by You or Your Designated Party, and Leaves Our Shop, it is considered “Accepted”.
In the event that we have made a major mistake to the design theme (butterflies instead of dinosaurs for example) and you alert us at the time of pickup, every attempt will be made to correct this error in a timely manner, before you leave our shop. In the event that we are unable to correct our mistake before your event, you can choose not to accept the cake and will not be held responsible for the balance due. While it makes us very sad to make mistakes, and we will never knowingly disappoint you, please remember that people, not machines are designing your cakes. No refunds will be given for color selections or minor design discrepancies.
You are responsible for transporting your order home safely & we are not responsible once an order leaves our premises. Cakes should never be placed on seats! Place them on the floor board of the vehicle so that they are level.
SPECIALTY CAKE CONSULTATIONS & PHOTO SUBMISSIONS
While we have a very creative team of artists on staff to assist you with design ideas at the time you place your order, we do not provide special occasion cake consultations or tastings. We have a large variety of cupcakes in our display cases for you to purchase if you would like to try our flavors before ordering a cake. The basic theme you select & the research required for certain designs is left up to the client. Please have as much information ready as possible when placing your orders regarding guest count, flavor choices, cake shape, theme & decorating ideas so that we may assist you in a timely manner.
If you want a specific cake design, we ask that you drop off or email a picture for us to coordinate with. If no picture has been received prior to 48 hours in advance of your pickup, we reserve the right to use creative judgment when we feel it is necessary to have your cake ready by the pickup time that you have selected.
WEDDING CAKE CONSULTATIONS
Wedding cake consultations are available by appointment Monday,Tuesdays, Wednesdays & Thursdays from 10:30am to 5:30pm with a $25 consultation fee, usually requiring about 30-45 minutes & include a sampling of our four most popular flavors. The consultation fee is applied toward the wedding cake balance if the cake order is placed with us. Please keep in mind that our wedding cake designers are creating & delivering wedding cakes on Fridays & Saturdays and therefore are unavailable for consultations at this time. Wedding cake orders require a non-refundable security deposit of 25% which is applied to the final balance. Final balances & all changes are due 5 days prior to the scheduled delivery date.
Every product produced in our cake shop is made with shared equipment that may have come in contact with ingredients containing allergens including but not limited to: Peanuts, Tree Nuts, Soy, Dairy, Eggs, Gluten, Wheat etc.
Q – How much in advance do custom cakes need to be ordered? A We like to have at least a week to guarantee the flavor, sizeand decoration you’d like to have. We do make extra cakes dailyfor last minute orders of less than a week but can’t alwaysguarantee specific requests.
Q – Do you have a bakery where we can come in and pick up a lastminute cake or treat? We do have a walk in storefront cake shop where we offer a variety of cakes, as well as cookies, cupcakes, brownies,petit fours, cake-by-the-slice, cheesecake, cannoli and otheryummy treats for yourself, an event or a quick gift to pick up.
Q – I have a napkin and plate that we are using for the theme of ourparty, can you match it for my cake decoration? We can coordinate most designs to match your theme, just bringus the design at least 72 hours in advance.
Q – Your cakes are very detailed and beautiful, are they all done in fondant? We specialize in smooth iced buttercream cakes because we love the look of our piped designs and love the taste of our smooth homemade cream cheese buttercream icing. We do not work with fondant. Fondant toppers, figurines, etc. can be added to the cake if you bring them to us at least 72 hours in advance of your pickup time.
Q – I love a cake that I found on a website/saw on tv, but the fondant detailing looks very expensive and I don’t like the taste of fondant. Can you copy a design from a cake I found online/saw on tv using buttercream instead of fondant? As artists making cakes by hand, no two cakes that we make are exactly alike, or an exact copy of another artist’s work. However, we can design a cake in buttercream that is very similar to one that is done with fondant icing and detailing. We think you’ll love the look of your customized cake without breaking your budget for a cake done in fondant, and you’ll love the taste! And just remember, those guys on tv are charging a minimum of $1000 for those elaborate cakes!
Q – We want to order our child a birthday cake but are unsure of theflavor we want, do you offer free samples? While we do not offer free samples, we have a daily selection ofcupcakes and cake-by-the-slice in our most popular flavors offeredfor sale so that you don’t have to purchase a whole cake in orderto try a variety of flavors.
Q – We are asking local small businesses for donations, money,sponsorships or other items for a local event, can you participatein this? We donate to several charities, schools & local fundraisers asmuch as possible throughout the year. While we try to give backto our local community as often as possible, please understandthat as a small business, we are unable to make contributions to each and every request that is made to us, and are unable to make any cash/money contributions.
Q – Do you accept checks? Sorry, we no longer accept checks due to unfortunate experiences with bounced checks from some customers.
Q – Do you deliver or ship your bakery products? We deliver locally & throughout the Oklahoma state area with at least 48 hours notice. We also can ship cookies, brownies, sweet breads and bundt cakes at this time.